Returns & Refunds

Requesting a return is really easy! Simply email info@olitashop.com (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). OLITA cannot be held liable for the loss of products being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.